Conditions of Sale

Last updated 28/07/2020

These are the Conditions of Sale on which we supply products to you. This includes ordering online via kensbeijing.f4food.net (operated by our partner eatPOS) (our “Ordering Site“) over the telephone or in-store (all of these are our “Ordering Services“) . By placing an order with us you are entering into a legally binding agreement (“Agreement“) between Ken’s Beijing Ltd. (“we”, “us”, or “our”) and you (“you”, “your”, or “customer(s)“).

Key points to know before you order with us:

  • Ensure you read our Conditions of Sale carefully before using our Ordering Services.
  • If you do not agree with our Conditions of Sale, you should not order from us.
  • If you have any questions relating to these Conditions of Sale please email us at hello@kensbeijing.com.
  • Your use of our Ordering Site and Ordering Services is also governed by our Terms of Use and Privacy Policy. Please also have a read of these as they are also just as important.

Who are we?

Our trading name Ken’s Beijing is a registered trademark of Ken’s Beijing Ltd. (“we”, “us”, or “our”). We are registered in England and Wales under company number 11874165 at 131 Station Road, Amersham, Buckinghamshire, HP7 0AH. Our VAT number is 323 9399 78.

If you have any queries, please contact us at hello@kensbeijing.com.

Ordering & Payment

COVID-19 Notice: We only accept cash with prior notice, and only in the exact amount.

When placing an order you will be able to choose the date, preferred time slot and whether you would like collection or delivery. Please refer to the time slot section for more information.

Online

You must ensure that your name, email address, home address and telephone number you provide are correct, to ensure we are able to fulfil your order. The post code lookup function may not guarantee that your full address is found. So please ensure you check this before submitting your order.

After payment you will receive an order confirmation email (from eatPOS) as well as a payment confirmation email (from Viva Wallet).  The order will be sent to the store, where it will wait to be accepted. Upon acceptance of your order you will receive an order acceptance email with the estimated time slot for collection or delivery.

In-store & Over the Phone

When placing your order in-store or over the phone we will advise you of any available time slots. Your order may not take priority over those that have been ordered online. For all orders we will ask for your name and telephone number as well as your address for delivery orders.

Credit and debit card payments can be made over the telephone or in-store. For telephone payments your card details will be entered securely into a card payment machine or virtual terminal and will not be stored by us. For in-store payments we will provide a card payment machine, which will accept chip and pin or contactless payments.

Time Slots

Your chosen time slot is an estimate for the time at which your order will be ready to be collected or delivered. We try our best to meet these times, however delays may exist due to unforeseen and uncontrollable factors. There are a limited number of slots available. The slot is not reserved until you finalise and pay for your order.

If your order is delayed we will try and contact you beforehand either by telephone or by email. If you then choose to cancel your order, please see the Cancellation section below.

Do not direct any complaints at staff members but email us at hello@kensbeijing.com or write to us at the address above in the Who are we? section.

Delivery Service

We deliver within a 4 mile radius from our address. The minimum order value is £20 (before delivery charges). The following delivery charges apply:

  • 0-3 miles – £2.50
  • 3-4 miles – £3.50

We try our best to ensure your delivery is made on time. However due to unforeseen and uncontrollable factors, we may not be able to achieve this. This includes weather and traffic conditions. All delivery drivers are employed by us and possess the correct and necessary vehicle insurance. To ensure the quality of this service we do not use any third party delivery companies.

COVID-19 Notice: We only accept cash with prior notice, and only in the exact amount. All drivers have been trained for non-contact deliveries. Your order will be placed on the ground inside the delivery bag. Please allow the driver to retreat before picking up your order. If you have any problems please let us know when making your order.

Products

All products are subject to availability. If a product runs of stock we will endeavour to update the website as soon as possible. However if this has not been done prior to you making your order we will contact you to either offer a refund for the product in question or swap for an alternative.

Allergy information for each product is available on the website under each product. In a busy working environment a risk of cross contamination may exist between some ingredients. If you have specific allergy requirements, we recommend you do not order online. Instead please telephone us to discuss your specific requirements.

We have a selection of products suitable for vegetarians, this is indicated with a green V under each product on the website. Please note that we do not have dedicated preparation or cooking areas in the kitchen for vegetarian food. Please indicate that you are vegetarian when you make your order so we can minimise cross contamination.

All branded products on our menu are registered trademarks of their respective owners.

Alcoholic Drinks

We hold a premises license to serve alcohol for consumption within the premises. However due to a temporary change in the law whereby holders of this license have been authorised to provide off sales until 30th September 2021 – we have been able to sell alcoholic drinks for consumption away from our premises.

You must be 18 years or over to order alcoholic drinks from us. Upon delivery or collection we may ask you to present your ID as a proof of your age. Failure to do so will mean these drinks will be returned to store and a refund will be processed.

Cancellation

You have the right to cancel your order in-store or over the telephone, as long as it is within a reasonable time prior to your order being prepared. If you wish to cancel your order after preparation has started, it is under the manager’s sole discretion as to whether a refund will be processed.

In the unlikely event where your order is cancelled, you will be notified immediately and a full refund will be processed.

Any refunds will be processed using the same payment method that was used to pay for your order. Credit and debit card payments can take up to 10 working days to show up on your account.

Prices

The most up to date prices can be found online and may change from time to time. All prices included VAT. If incorrect pricing is advertised, online, over the telephone or in-store it is under the manager’s sole discretion as to whether to honour the price.

Food Hygiene

The latest food hygiene rating can be found on the Food Standards Agency website.

Our Liability

If we fail to comply with these Conditions of Sale, we will be responsible for the loss or damage you suffer as a result up to the amount of the purchase price of your order. We are not responsible for any loss or damage that is not foreseeable. It is deemed foreseeable if it is an obvious result of a breach of our Agreement.

We supply products for private and business use only, and not for commercial or re-sale purposes. We will accept no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or any liability which cannot be legally be limited or excluded.

Amendments

We have the right to amend these Conditions of Sale from time to time. Any changes that are made will be updated on this page with the date of the most recent update under the main title. You will be subject to the Conditions of Sale in force at the time of your order.

Complaints

If you are not satisfied with the level of service or the quality of the food you received please email us at hello@kensbeijing.com with your name, receipt ID, date of the order and complaint. We will try our best to respond with a solution within 5 working days.

Any aggressive or abusive behaviour directed at our staff will not be tolerated and will be reported to local authorities.